Privacy Policy

সংক্ষেপে (বাংলায়) - আমরা অর্ডার পৌঁছে দিতে আপনার নাম, ফোন নম্বর ও ঠিকানা নিই। ইমেইল দেওয়া ঐচ্ছিক। - ফোনে SMS কোড (OTP) পাঠিয়ে সাইন-ইন যাচাই করা হয়। - আমরা কার্ড বা ব্যাংকের তথ্য রাখি না; পেমেন্ট ক্যাশ অন ডেলিভারি। - আপনার তথ্য আমরা বিক্রি করি না। শুধু SMS, ইমেইল, হোস্টিং ও কুরিয়ার-এর মতো সেবা দিতে যতটুকু দরকার ততটুকু শেয়ার করা হয়। - তথ্য দেখতে, ঠিক করতে বা মুছে ফেলার অনুরোধ করতে আমাদের সাপোর্টে যোগাযোগ করুন।

PRIVACY POLICY

This policy explains what personal information Lynor ("we", "us") collects when you use our website, why we collect it, and the choices you have.

1. INFORMATION WE COLLECT - Account and order details: your name, mobile phone number, delivery addresses, and your email address (optional). - Order history: what you ordered, amounts, delivery status and tracking details. - Support messages: anything you send us through a support ticket, phone or email, including photos or videos you attach. - Technical data: IP address, browser and device type, and server logs created when you visit the site. - Cookies (see section 6).

We do not collect or store card, bank or mobile wallet details. Payment is cash on delivery.

2. HOW WE USE IT - To confirm and deliver your orders, and to call or message you about them. - To sign you in with a one-time SMS code (OTP). - To send order updates by SMS and, if you gave an email, by email. - To answer support requests, handle replacements and refunds. - To prevent fraud and abuse, and to keep the site secure. - To understand how the site is used and to improve it, only if analytics are switched on (see section 6).

3. SERVICES THAT HANDLE YOUR DATA We share data only as needed to run the store: - SMS provider: Onecodesoft (sign-in codes and order SMS). - Email provider: Resend (order and account emails). - Hosting: our own server (VPS) hosted by Hostinger. - Cloudflare: DNS, content delivery and security filtering; also Cloudflare R2 storage for product images and encrypted backups. - Courier partners: e.g. Steadfast, Pathao. They receive your name, phone, address and cash amount to deliver your order. - Advertising and analytics (only if enabled): Meta Pixel and Google Analytics 4. They do not receive your name, phone, address or email from us. We do not sell your personal information. We may disclose information if required by law or a lawful request from authorities in Bangladesh.

4. HOW LONG WE KEEP IT - Order and account records are kept while your account is active and as long as needed for delivery, warranty, accounting and legal reasons. - Encrypted backups of our database are kept for up to about 6 months (hourly copies for a day, daily copies for 15 days, monthly copies for 6 months). Data removed from our live system may remain in backups until they expire.

5. SECURITY - Our site uses HTTPS. Sign-in sessions use secure cookies, and backups are encrypted. Phone numbers are masked in our logs. - No online system is perfectly secure, but we work to protect your information.

6. COOKIES - Essential cookie: a session cookie keeps you signed in. It is needed for account, cart and checkout features. - Analytics and advertising cookies: set by Meta Pixel and Google Analytics 4 only if we have switched them on. If they are on, they record pages viewed and actions such as viewing a product, adding to cart or placing an order. You can block them in your browser settings.

7. YOUR RIGHTS - You can view and edit your name, email and addresses in your account. - You can ask us for a copy of your data, a correction, or deletion of your account and personal data. Send the request through a support ticket or email with your phone number. We handle these requests manually and reply within 14 days. We may keep information we must keep by law (for example, order records). - You can opt out of all communications, marketing messages at any time.

8. CHILDREN Our site is not meant for children under 18. Please do not place orders if you are under 18 without a parent or guardian.

9. CHANGES We may update this policy. The latest version is always on this page, with its effective date.

10. CONTACT support@lynorco.com | +8801787-662805 | 10.00 AM - 9.00 PM