Return and Refund Policy

সংক্ষেপে (বাংলায়) - ডেলিভারির সময় পার্সেল খুলে ঘড়ি দেখে নিন, তারপর টাকা দিন। - ঘড়ি ভুল বা ক্ষতিগ্রস্ত হলে সাথে সাথে ফেরত দিতে পারবেন। - পণ্য পাওয়ার ৭ দিনের মধ্যে ঘড়িতে সমস্যা থাকলে রিপ্লেসমেন্ট পাবেন। - রিপ্লেসমেন্টের জন্য অর্ডার নম্বর ও ছবি বা ভিডিওসহ আমাদের জানান। - আপনার নিজের কারণে ভাঙা, পানিতে নষ্ট হওয়া বা স্ট্র্যাপ ক্ষয় রিপ্লেসমেন্টের আওতায় পড়ে না।

RETURN, REPLACEMENT AND REFUND POLICY

Effective date: [[PLACEHOLDER: launch date]]

1. CHECK BEFORE YOU PAY Orders are cash on delivery. When your parcel arrives, you may open it and check the watch in front of the delivery person before you pay. - If the watch is not what you ordered, is damaged, or has a visible defect, refuse it on the spot. - Tell the delivery person the reason and contact us with your order number. Photos or a short video of the opened parcel help us a lot. - If you refuse for one of these reasons, you pay [[PLACEHOLDER: OWNER DECISION: nothing / only the delivery charge]]. - If you simply change your mind at the door, [[PLACEHOLDER: OWNER DECISION: you may refuse and pay nothing / you pay the delivery charge of BDT 70 or 130 as applicable]].

2. 7-DAY REPLACEMENT GUARANTEE If there is a problem with your watch, tell us within 7 days of the delivery date and we will replace it with the same model. [[PLACEHOLDER: OWNER DECISION: if the same model is out of stock, offer a different model or a refund?]]

What is covered: - Manufacturing defects, such as the watch not running, hands or date not working, or the crown or buttons not working. - Wrong item delivered. - Damage that was already there on delivery. - Missing parts or box that were promised with the order. - [[PLACEHOLDER: OWNER DECISION: battery, e.g. covered if dead on arrival within 7 days, not covered after]]

What is not covered: - Physical damage after delivery: drops, scratches, cracks, dents, impact. - Water damage when the watch was used beyond its stated water resistance, or when the crown was left open. - Normal wear, including strap or bracelet wear, fading, and scratches from daily use. - Damage from repair or opening by anyone other than us, or from misuse. - Watches without their original parts, or not in the condition they were received (apart from the defect). - Change of mind after the 7-day period, or after you accepted the parcel. [[PLACEHOLDER: OWNER DECISION: change-of-mind returns after delivery allowed or not]]

3. HOW TO CLAIM 1) Contact us through a support ticket on the website or by phone [[PLACEHOLDER: support phone]] [[PLACEHOLDER: support hours]]. 2) Give your order number, your phone number, and clear photos or a short video that show the problem. 3) We review your request within [[PLACEHOLDER: e.g. 2 working days]] and tell you the result. 4) If approved, we arrange pickup or ask you to send the watch back with its box and accessories. We then send the replacement.

4. RETURN SHIPPING COST - If the problem is our fault (defect, wrong item, damaged on arrival), we pay the return and replacement delivery cost. [[PLACEHOLDER: OWNER DECISION: confirm]] - In other cases, [[PLACEHOLDER: OWNER DECISION: who pays the shipping]].

5. REFUNDS Most orders are paid in cash at delivery, so there is usually nothing to refund. A refund applies if you paid in advance or partly, or if we cannot replace the watch and approve a refund. - We refund to bKash, Nagad or bank account, as you choose. [[PLACEHOLDER: OWNER DECISION: which methods you support]] - We aim to approve refunds within [[PLACEHOLDER: e.g. 3 working days]] and pay them within [[PLACEHOLDER: e.g. 7 working days]] of receiving the returned watch. [[PLACEHOLDER: OWNER TO VERIFY these timelines against Bangladesh's Digital Commerce Operation Guidelines 2021]] - Delivery charges are refunded only if the problem is our fault. [[PLACEHOLDER: OWNER DECISION: confirm]]

6. CONTACT [[PLACEHOLDER: support email]] | [[PLACEHOLDER: support phone]] | [[PLACEHOLDER: support hours]]