Shipping Policy

সংক্ষেপে (বাংলায়) - আমরা সারা বাংলাদেশে দ্রুত ডেলিভারি দিই। - ডেলিভারি চার্জ: ঢাকা শহর ৳৭০, ঢাকার আশেপাশের এলাকা ৳১০০, ঢাকার বাইরে ৳১৩০। চেকআউটে সঠিক চার্জ দেখানো হয়। [[PLACEHOLDER: ঢাকার আশেপাশের এলাকার চার্জ নিশ্চিত করুন]] - পেমেন্ট ক্যাশ অন ডেলিভারি; পার্সেল খুলে দেখে নিয়ে টাকা দিন। - সঠিক ঠিকানা ও ফোন নম্বর দিন, ডেলিভারির সময় ফোন খোলা রাখুন। - অর্ডার ট্র্যাক করা যায় ওয়েবসাইটের ট্র্যাকিং পেজে।

SHIPPING AND DELIVERY POLICY

Effective date: [[PLACEHOLDER: launch date]]

1. WHERE WE DELIVER We deliver anywhere in Bangladesh, fast. Every watch comes in a free premium box.

2. DELIVERY CHARGES The charge depends on your delivery area: - Dhaka city: BDT 70 - Dhaka suburbs: BDT 100 [[PLACEHOLDER: OWNER: the system has this zone, your product pages mention only 70 and 130. Confirm 100, and list which areas count as suburbs]] - Outside Dhaka: BDT 130 The exact charge is shown at checkout before you place your order. [[PLACEHOLDER: OWNER: the system also has a per-kg charge for each zone (BDT 15 / 20 / 25). Confirm whether it applies to watches or set it to 0, and update this section accordingly]] [[PLACEHOLDER: free delivery above a certain amount? System has none set]]

3. DELIVERY TIME - Inside Dhaka: [[PLACEHOLDER: e.g. 1-2 working days]] - Outside Dhaka: [[PLACEHOLDER: e.g. 2-4 working days]] Time is counted from order confirmation. Delays can happen during holidays, bad weather, strikes or heavy courier load.

4. ORDER CONFIRMATION After you order we may call or send an SMS to confirm. Please keep your phone on. Orders are dispatched after confirmation.

5. COURIERS We deliver through [[PLACEHOLDER: courier partners, e.g. Steadfast, Pathao]]. The courier calls you before delivery.

6. TRACK YOUR ORDER - Use the Track Order page on our website with your order number and phone number. - Once your order is dispatched we send an SMS with the courier tracking code. - If you have an account, your orders and their status are also in your account.

7. ADDRESS ACCURACY - Give a complete address with house, road, area, and thana or upazila and district, and a working phone number. - We are not responsible for failed delivery caused by a wrong or incomplete address or an unreachable phone. Tell us quickly if you need to change the address before dispatch.

8. CASH ON DELIVERY AND CHECKING - Please keep the exact amount ready (product price plus delivery charge). - You may open the parcel and check the watch before paying. See our Return and Refund Policy.

9. FAILED DELIVERY AND REFUSAL - The courier will try to reach you. If you cannot be reached or the parcel is not accepted after [[PLACEHOLDER: e.g. 2-3 attempts]], the parcel is returned to us and the order is cancelled. - If you refuse a parcel because the watch is wrong or damaged, see our Return and Refund Policy. - If you refuse without a product problem, [[PLACEHOLDER: OWNER DECISION: you may be asked to pay the delivery charge before your next order, and repeated refusals may lead us to require advance payment or decline orders]].

10. DAMAGED IN TRANSIT If the parcel looks damaged when it arrives, check it in front of the delivery person and refuse it if the watch is damaged. Then contact us.

11. CONTACT [[PLACEHOLDER: support email]] | [[PLACEHOLDER: support phone]] | [[PLACEHOLDER: support hours]]